Refund and Returns Policy

At iBikeParts, we value your satisfaction and stand behind the quality of our bike parts and accessories. If you are not entirely satisfied with your purchase, we’re here to help you with a smooth and transparent return and refund process.

Returns

You may return most new, unused bike parts within 7 days of delivery for a replacement or refund. To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging.

  • Proof of purchase (such as your order confirmation or invoice) must be provided.

  • Items damaged due to improper installation, misuse, or normal wear and tear are not eligible for return.

Once your return request is approved, you will receive instructions via email on how to send the product back. Please note that return shipping costs are the responsibility of the buyer unless the return is due to a product defect or shipping error on our part.

Refunds

After receiving and inspecting your returned item, we will notify you via email regarding the status of your refund.

  • If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

  • In some cases, partial refunds may be granted if the item shows signs of use or damage not due to our error.

Please allow additional time for your bank or credit card provider to post the refund.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at ibikepartsteam@gmail.com with your order details and photos of the defect.

Non-Returnable Items

Certain bike components and accessories are non-returnable for safety and quality reasons, including:

  • Electrical or electronic bike parts (e.g., sensors, batteries)

  • Customized or special-order items

  • Clearance or sale items

Please check product details carefully before purchase.

Order Cancellations

You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped yet. Once shipped, the standard return process applies.

Damaged or Missing Items

If your order arrives damaged or incomplete, please report the issue within 48 hours of delivery. Include your order ID and clear photos when contacting us at ibikepartsteam@gmail.com so we can assist promptly.

Contact for Returns

For all refund or return-related queries, please reach out to our support team:📩 Email: ibikepartsteam@gmail.com

We strive to ensure that every biker receives quality parts and service. Thank you for shopping with iBikeParts, your trusted source for genuine and affordable bike parts.